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Can I customize the Service Desk customer notifications?

Jack Kelly
Jack Kelly
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September 2, 2015

I am looking for a way to customize the notifications sent to customers. We want to avoid having customers go to the portal, and instead do all of their interaction for an issue through email. So we want to remove any links to the portal from the email sent.

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Pedro Cora
Pedro Cora
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 2, 2015

Hi Jack,

Not at the moment, there is an improvement request filed under https://jira.atlassian.com/browse/JSD-218. I'd recommend you to watch it in order to get updates on it's progress.

Sincerely,
Pedro Corá

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