Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I create a single IT Service Desk with Multiple Customer Portals

I have multiple external customers and an internal organisation that I would like to serve from a single instance of JIRA Service Desk 4.2. The ideal scenario for me is:

Customer X, Y Z and the internal organisation have different Customer Portals and we manage them through a single Service Desk project. Is this possible.

1 answer

Hi @Clinton George 


Unfortunately you can create one customer portal for one JSD project.

You can achieve what you want by using Extension for Jira Service Desk add-on (Visibility feature)




Thanks Seba,

I appreciate your feedback. If I were to use this add-on would that impact would there be any issues when Atlassian update/upgrade the Service Desk product?

Hi Clinton


Using any add-on you should be aware that add-on's compability can blocked any upgrade. But I feel that you know this.

But using Deviniti add-ons chance for that is very low. In my career I had some add-ons from Deviniti and never had problems that any something block my upgrade.

Also support is very good so every problems/questions are quickly resolved/answered.




Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,151 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you