I have a few queues set up for my service desk tickets. I would like to send out an email to a mailing list when a bug enters a queue is that possible out of the box? If not is there an add on or some code I can add to do this?
As far as I understand, it still a JIRA ticket and adding notifications to send to a user which uses the mailing list would forward the mail to the respective persons. Alternatively, you can add the user of the mailing list to subscribe a saved filter.
Seems like we have an open improvement request on this in JSD-87. Is it similar to what you are requesting? As a current workaround, you may see the following for an example JQL to be used in filter subscribtion referring to https://confluence.atlassian.com/display/SDKB/How+to+configure+notifications+for+breached+SLAs
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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