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Can I create a calendar so that the automation of the tool counts only business days?

I have a question about configuring ticket automation for Service Desk. Can it have a calendar to count only the days I find useful in Jira Software?

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Hi Renato,

You can set a calendar base on business days.  Then you can tie a SLA to that calendar.  Then you can create automation based on the SLA.

Documentation starts here:

https://support.atlassian.com/jira-service-desk-cloud/docs/create-service-level-agreements-slas/

Hope that helps

Susan

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