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Can I configure the "None of these is what I need" link in Service Desk?

Now the link simply removes all the suggestions. We'd like it to direct users to something where they can make a new ticket.

1 answer

we attempted to modify the template:




but it's not affecting what i expected, e.g. our "test" class isn't on this element:



{namespace ServiceDesk.Templates.Shared.Components.Search}

 * @param hasMoreThanOneResult Whether there are more than one result
{template .searchResultsFooter}
    <div class="cv-smart-portal-nav-bottom test">
        {call aui.buttons.button}
            {param text}
                {if $hasMoreThanOneResult}
            {param type: 'link' /}
            {param extraClasses: 'js-cv-view-portals' /}


 * A spinner with customizable size
 * @param size the size of the spinner, available options are "small", "medium", "large" and "xlarge".
{template .spinner}
    <div class="cv-smart-portal-spinner-container">
        <span class="sd-spinner-{$size}"></span>


We also thought we might be able to use a plugin to inject javascript, but this issue seems to suggest that is not possible. 

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