We are using Service Desk Cloud, and we have a notification scheme set up to send an email notification to one of our agents anytime an issue is closed. The notification is generated properly, but the content and format of the notification are not what we would prefer. Is there a way to modify the content and format of notifications to agents?
Note that I did find quite a bit of information about formatting notifications to customers, but that's not our problem. It's notifications to agents that we want to modify.
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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