Can I change the content and format of agent notifications in Service Desk Cloud?

Hi,

We are using Service Desk Cloud, and we have a notification scheme set up to send an email notification to one of our agents anytime an issue is closed. The notification is generated properly, but the content and format of the notification are not what we would prefer. Is there a way to modify the content and format of notifications to agents?

Note that I did find quite a bit of information about formatting notifications to customers, but that's not our problem. It's notifications to agents that we want to modify.

Thank you.

1 answer

0 votes

Hi Tony,

This is addressed in Restricted functions in JIRA Cloud applications and JRACLOUD-7266.

I checked the marketplace again and did not find any add-ons that would accomplish editing the velocity templates.

Thanks,

Branden

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