Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I build a Calendar base on Groups and Display issue types that apply to them?

I want to build out calendars base on groups of a single project. I have two groups a Server team group and a Help Desk team group. I want to show the issue type that each group team is getting. 

When I use the JQL to build this out I get an error that the issue type doesn't exist.

I am using this JQL

project = "Help Desk" AND status = open issuetype = "Systems Change" 

It won't let me use Systems Change as and ISSUETYPE even tho it is one of our issue. 

1 answer

1 accepted

1 vote
Answer accepted
Radu Atlassian Team Jul 22, 2019


The JQL seems invalid to me, please add the AND operator between conditions.

Your query should look like:


project = "Help Desk" AND status = open AND issuetype = "Systems Change" 


Let me know if that works.


Thanks I forgot about the AND but it still doesn't recognize "Systems Change" as a issuetype. Does it only recognize issuetypes that are defaults in JQL? So it didn't work. I put Task or Bug or other types but none of the types that I have created as issuetypes.

Radu Atlassian Team Jul 23, 2019


Just off the top of my head are you using a Classic Service Desk with requestt ypes?

Because if you are you need to look for request type rather than issue type.

Here is an example query from a default service desk

issuetype="Service Request" and "Request Type" = "Desktop/Laptop support (CAT)"

Let me know how that works out for you.



This still hasn't worked for some reason when I use any request or issue type it says that it is not a valid type. I will see or look more into it. Thank you for your assistance again. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,258 views 14 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you