So I have service desk product access on my account. I want to be an agent in one service desk in our org, and so in that one I am in role Service Desk Team. But in a second service desk, I want to be able to see and comment on issues, but I don't want notifications or to be able to be assigned issues—that is, on this 2nd service desk I want to be as if I was in role Service Desk Team with only a Jira Software license.
Is this possible?
Hello @Mike May !
Yes, it is possible to be and Agent on one service desk and a Participant or Collaborator on another. The project administration section "Users and Roles" is where the definitions governing each are managed. Here's a link to JSD documentation on the topic: https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-agents-customers-and-roles.
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