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Can I add new customers based on automation to Jira Servicedesk?

I would like to add new customers automatically to the database from a form.


At the moment our internal customers request new accounts via the portal.

They do this with a form, information included are email-address and names. 


I'm trying to find a solution to add this new users automatically to the servicedesk customers database but im out of inspiration.


At first I thought maybe with automation, but the options are kind of limited there. 
For Okta we use a webhook to connect them is something like this also possible for Jira customers? 

Would love to hear your thoughts on this! 


Best regards, Marthine

1 answer

Hi @Marthine ,

If you have customer Name & email, you can create customer account in service desk using api. 




Hi Suresh 


Thank you for your quick response, how would I do something like that?


Best regards, 


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