I am afraid this is not something that Service Desk is setup to be able to handle by itself. There is an existing feature request to be able to store more information on customer accounts to be able to see such things as in https://jira.atlassian.com/browse/JSDSERVER-1239
I was looking at https://marketplace.atlassian.com to see if I could find a plugin for Service Desk that might be able to help provide more information in regards to this request, but I did not find a simple way to do this. There might exist a plugin that can easily do this, but my search was inconclusive if such a plugin exists at this time.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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