Can I add different projects to a service desk queue

I would like to be able to have this filter work as a service desk queue

 

project in (Project1, Project2, Project3) and assignee in (person1, person2)

all I get back in this case are those issues that belong to the service desk project.

5 answers

It's unfortunately not possible to do it, as you confirmed in your tests.

In the "issues to show" panel of your queue you won't find the Project field to query for, although if you type in "project = P1" it'll be considered correct.

JIRA Service Desk is currently designed to have queues with issues from its own Service Desk.

 

Best Regards,

Andre D. Borzzatto | Cloud Support

0 vote
Susan Hauth Community Champion May 17, 2017

Hi Vic,

Really need this feature as well.  Vote for:  https://jira.atlassian.com/browse/JSDSERVER-1034

 

Thanks for sharing the link. I definately needed to place my vote for this.

0 vote
Jack Brickey Community Champion May 17, 2017

What I do for this scenario is to create dashboards and Kanban boards. They work well for managing multiple projects. In fact I like the visual aspects  over the native JSD queues. 

Do you have an example of being able to show Service Desk Queues as a Dashboard?

Thanks Jack, that's what I will do as well and now can at least add in "links" to those dashboards on the side panel to make it easier for the users to navigate to find them.  I will also rely on some well timed filter/subscriptions. 

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