Can I add different e-mails to a service desk project?

Hab Borge June 26, 2017

My company has 4 e-mail addresses for support and customer service. I would like to know if I can connect these 4 e-mails to the service desk so that I can receive them in my project and assign them as tickets to my agents.

Thank you

1 answer

0 votes
somethingblue
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 30, 2017

Hi Hab,

You can add one email per service desk.  If you need more than one for one Service Desk you may want to consider forwarding per the Receiving Requests by email knowledge base article:

You can create one email channel in addition to your service desk's default email address.  If you use more than one email address to interact with your customers, you might be able to set up forwarding rules or aliases to receive requests in the email linked to your service desk project. You will need to configure any forwarding rules or aliases in your email client.

Hopefully that clears things up!

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events