Can I add different e-mails to a service desk project? Edited

My company has 4 e-mail addresses for support and customer service. I would like to know if I can connect these 4 e-mails to the service desk so that I can receive them in my project and assign them as tickets to my agents.

Thank you

1 answer

0 vote

Hi Hab,

You can add one email per service desk.  If you need more than one for one Service Desk you may want to consider forwarding per the Receiving Requests by email knowledge base article:

You can create one email channel in addition to your service desk's default email address.  If you use more than one email address to interact with your customers, you might be able to set up forwarding rules or aliases to receive requests in the email linked to your service desk project. You will need to configure any forwarding rules or aliases in your email client.

Hopefully that clears things up!



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