My company has 4 e-mail addresses for support and customer service. I would like to know if I can connect these 4 e-mails to the service desk so that I can receive them in my project and assign them as tickets to my agents.
You can add one email per service desk. If you need more than one for one Service Desk you may want to consider forwarding per the Receiving Requests by email knowledge base article:
You can create one email channel in addition to your service desk's default email address. If you use more than one email address to interact with your customers, you might be able to set up forwarding rules or aliases to receive requests in the email linked to your service desk project. You will need to configure any forwarding rules or aliases in your email client.
Hopefully that clears things up!
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs