Like the title says; I'd like to have the automation engine handle the cases where:
WHEN: Issue enters status THEN: Create new issue
WHEN: Linked issue is resolved THEN: Email user that their problem has been fixed.
Yes and No.
Yes you can have IF statements to check the condition if issue enters a particular status.
But no you cannot create a new issue based on the condition. You can notify other users and below are the different options.
What automation does
Rule template used
Alert a member of your team when a customer submits an urgent request
|Be aware of urgent issues|
|Alert your team lead when a serious issue is about to breach one of your SLAs||Keep on top of SLAs|
|Let your customers know when to expect a response from your team based on the priority of their ticket||Set customer expectations|
|When a customer comments on a ticket, transition it to "Waiting on Support"; when your team comments, transition the ticket to "Waiting on Customer"||Transition on comment|
|When a customer comments on a closed ticket, re-open it so your team can followup with more information||Re-open on customer comment|
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs