I'd like to setup some Automation Rules that only take effect for a specific request type. Ultimately what I'm trying to do is send two separate emails to two separate groups when a specific request type (Create New Subnet) is marked as resolved. My thinking is that I could setup an automation rule with the following conditions:
WHEN: Status Changed
IF: Issue matches status = Resolved AND Request Type = Create New Subnet
THEN: Send Email
However, I can't seem to find the syntax to be able to search for a specific Request Type. Any help/advice would be greatly appreciated. Thanks!
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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