Can Automation rules "IF" statement search for a specific Request Type?

I'd like to setup some Automation Rules that only take effect for a specific request type.  Ultimately what I'm trying to do is send two separate emails to two separate groups when a specific request type (Create New Subnet) is marked as resolved.  My thinking is that I could setup an automation rule with the following conditions:

WHEN:  Status Changed

IF: Issue matches status = Resolved AND Request Type = Create New Subnet

THEN: Send Email

However, I can't seem to find the syntax to be able to search for a specific Request Type.  Any help/advice would be greatly appreciated.  Thanks!


1 answer

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Susan Hauth Community Champion Nov 27, 2017


"Customer Request Type" is the custom field that you can use in your jql



That was it.  Thanks Susan

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