Can Automation rules "IF" statement search for a specific Request Type?

I'd like to setup some Automation Rules that only take effect for a specific request type.  Ultimately what I'm trying to do is send two separate emails to two separate groups when a specific request type (Create New Subnet) is marked as resolved.  My thinking is that I could setup an automation rule with the following conditions:

WHEN:  Status Changed

IF: Issue matches status = Resolved AND Request Type = Create New Subnet

THEN: Send Email

However, I can't seem to find the syntax to be able to search for a specific Request Type.  Any help/advice would be greatly appreciated.  Thanks!


1 answer

1 accepted

This widget could not be displayed.
Susan Hauth Community Champion Nov 27, 2017


"Customer Request Type" is the custom field that you can use in your jql



That was it.  Thanks Susan

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

11,182 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you