We are experiencing issues with our customer feedback being filled out by the system and not by the reporter after the issue status is set to resolved.
This is happening across all of our projects on the Jira service Desk application.
In the work log of the ticket it states the reporter has made changes to the 'satisfaction date' multiple times.
Any help would be appreciated to trouble shoot.
Hello @Ben Hogg
Thank you for reaching out.
I can confirm there are no features available in Jira server that could be used to automatically answer the satisfaction survey on behalf of the issue reporter. Can you confirm if you are using the inbuilt feature to get the CSAT or a third-party application?
Additionally, there are no other users reporting the behavior you are facing, so I believe your issue is probably caused by a third-party app or external resource. These would be the steps I would follow to properly troubleshoot it:
Let us know if you have any questions.
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