Paolo, within the request type definition, you can hide fields and specify values - this results in new requests being created with predefined values that you didn't have to obtain from the user. You can read more here - https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+request+types.
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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