It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

COMPONENT on SD Customer Portal

Laura Broccardo Dec 17, 2014

I would need to limit to just one value the list of components a customer can associate to an issue.

Tks

2 answers

0 votes
Jobin Kuruvilla [Go2Group] Community Leader Dec 17, 2014

You cannot do with configurations. Maybe some javascript hacks might work but I haven't tried it before and so not sure.

If I remember, SD plugin didn't support html in descriptions etc and that will make javascript hacks difficult. You will probably have to inject them in to the correct context via a plugin.

0 votes
Charles Wells Dec 17, 2014

Paolo, within the request type definition, you can hide fields and specify values - this results in new requests being created with predefined values that you didn't have to obtain from the user. You can read more here - https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+request+types

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Service Desk

Jira Service Desk Admin Certification (ACP-400) now $150 until 31 July

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the free Certification Prep Course by 30 June 2019 (earlier ...

216 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you