Paolo, within the request type definition, you can hide fields and specify values - this results in new requests being created with predefined values that you didn't have to obtain from the user. You can read more here - https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+request+types.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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