I am evaluating JIRA Service Desk with the Insight CMDB plugin on behalf of one of my clients.
They essentially want to integrate event management from the infrastructure and applications with the CMDB. Ultimately this will be available to the Service Desk for incident management.
Here's the use case:
Is any of this possible using Insight?
Thanks in advance :-)
One of the good things about the objects you have in Insight, is not only the possibility to use them in the custom fields, but to use post functions and automations to react on certain criteria.
So using IQL, and event handling, you can automate behaviours like sending emails, or creating new issues etc.
For more information on this, take a look at
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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