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CC'ing another email address or forwarding an email

Our support team handles over 300 partners support requests. There are some partners that would like to provide their own support. In the past, we've used Zendesk and was able to create an automation/trigger to forward those partner's customer questions to their own support email address. Is this possible through JIRA Service Desk or something similar?

 

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Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

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