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Business Day Automation

We have automations set up in the service desk platform but they are counting weekends instead of business hours only.  Is there a way to set up the automations to only run on during business hours?

1 answer

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Jack Community Leader May 28, 2019

is this the native Automation or via an addon? The native automation does not, AFAIK, have any concept of a calendar. Tell me more about your automation. You might need to go w/ an addon, e.g. Automation for Jira and use Scheduled automations.

I started out with the native automation features but just added the Project Automation app about a month ago.  The native automations run 24/7 even though our SLA are set up for our business hours.  I was hoping I wouldn't have to transfer all my automations to the app but it looks like I will have to do that.

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