It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Bulleted lists in JIRA Service Desk field help

I have a service desk setup where I would like to put a bulleted list in the field help. I've found that you can use Confluence Wiki markup in the field help, which has helped with some things, but it hasn't helped with this since you appear to need carriage returns in the markup itself. I am unable to use carriage returns in the field help text as the UI uses all versions of Enter to save the changes. I've tried all variations I can think, included Ctrl-Enter, Command-Enter (I'm on a Mac), Alt-Enter, Shift-Enter - all simply accept the changes and do not put a carriage return in the text.

The other thing I tried is to use the line break markup (\\), but the parser does not recognize the bullet characters (* or -) after these.

Has anybody been able to get bulleted lists working in the field help for Service Desk?

1 answer

0 votes

Hello Brandon,

The Carriage Return is currently not available in JIRA cloud instances for the service desk portal. 

The Feature Request to add this in is viewable HERE: https://jira.atlassian.com/browse/JSD-570

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Apr 08, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: A stylish new portal in 4.1 - April 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...

325 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you