To add internal customers to JIRA Service Desk 2, is there anyway to do this on mass through LDAP or other authentication method that uses their existing organisational accounts as I don't want to have to get internal users to sign up to use the service desk.
As Timothy mentioned you can use REST to add each customer to your Service Desk. If you have an LDAP server, you can also use JIRA's LDAP integration to add these users to the system (https://confluence.atlassian.com/display/JIRA/Configuring+User+Directories).
However, at this point in time, there is not a way to make these users agents in an automated manner.
My apologies, unfortunately LDAP integration is only available on the Server version of JIRA, not on On Demand (https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand). I did find this page which details other options for importing users onto On Demand (https://confluence.atlassian.com/display/AOD/Importing+Users).
Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk! We’d love to hear your thoughts on the pros and ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs