Built-in reports in JIRA Service Desk

Can you guide me if (and how) JIRA Service Desk provides built-in reports of cases per customers and hours (spent) per case?

If not - what'd be the best practice to provide it? Are there any add-on for that?

Thank you

1 answer

This widget could not be displayed.
Ann Worley Atlassian Team May 02, 2017

From the service desk project sidebar, select Reports. You will see a list of default reports for your service desk project. You may add custom reports by clicking Add Report at the bottom of the list. There are more details on Setting up service desk reports.

Jack Brickey Community Champion May 04, 2017

You can search for the same on Atlassian's doc site. Try this link...

https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-reports-732528965.html

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

9,119 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you