Built-in reports in JIRA Service Desk

Can you guide me if (and how) JIRA Service Desk provides built-in reports of cases per customers and hours (spent) per case?

If not - what'd be the best practice to provide it? Are there any add-on for that?

Thank you

1 answer

0 votes
Ann Worley Atlassian Team May 02, 2017

From the service desk project sidebar, select Reports. You will see a list of default reports for your service desk project. You may add custom reports by clicking Add Report at the bottom of the list. There are more details on Setting up service desk reports.

Jack Brickey Community Champion May 04, 2017

You can search for the same on Atlassian's doc site. Try this link...

https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-reports-732528965.html

 

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