Can you guide me if (and how) JIRA Service Desk provides built-in reports of cases per customers and hours (spent) per case?
If not - what'd be the best practice to provide it? Are there any add-on for that?
From the service desk project sidebar, select Reports. You will see a list of default reports for your service desk project. You may add custom reports by clicking Add Report at the bottom of the list. There are more details on Setting up service desk reports.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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