It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Built-in reports in JIRA Service Desk

Can you guide me if (and how) JIRA Service Desk provides built-in reports of cases per customers and hours (spent) per case?

If not - what'd be the best practice to provide it? Are there any add-on for that?

Thank you

1 answer

0 votes
Ann Worley Atlassian Team May 02, 2017

From the service desk project sidebar, select Reports. You will see a list of default reports for your service desk project. You may add custom reports by clicking Add Report at the bottom of the list. There are more details on Setting up service desk reports.

Jack Community Leader May 04, 2017

You can search for the same on Atlassian's doc site. Try this link...

https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-reports-732528965.html

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

336 views 0 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you