Can you guide me if (and how) JIRA Service Desk provides built-in reports of cases per customers and hours (spent) per case?
If not - what'd be the best practice to provide it? Are there any add-on for that?
From the service desk project sidebar, select Reports. You will see a list of default reports for your service desk project. You may add custom reports by clicking Add Report at the bottom of the list. There are more details on Setting up service desk reports.
The link you have given,
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to A...
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