I download the sample image from this page ( https://confluence.atlassian.com/display/SERVICEDESK/Customize+and+share+your+service+desk) to test branding, however it only populates the 2nd bar (see attached) and not the top bar as indicated here:https://confluence.atlassian.com/display/SERVICEDESK/Branding+your+Customer+Portal.
I have seen samples in tickets (https://jira.atlassian.com/browse/JSD-909)where the top bar was successfully branded (2nd attachment). Can you please let me know how to properly brand the entire page?
I was experiencing the same problem and opened a ticket in Atlassian JIRA site. It looks like Atlassian is planning to include this feature in the next release (2.2 and 2.3-OD-05). Please go to the link below and vote for this feature to expedite the process.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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