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Blank Service Portal When Logged in (Cloud) Edited

We often see blank pages on our Jira Service Desk Portal 

It is the cloud version

It is behind cloudflare so that we can have a rule to forward our old support URL to this new URL. (However turning off DNS Proxy on cloudflare did not solve the issue)

It usually seems to happen when I'm logged in as an admin (I've not replicated it when logged in as a service desk user or when comming to the site for the first time as a guest).

The network tab suggests these two files are missing

https://jsd-portal-frontend.us-east-1.prod.public.atl-paas.net/assets/servicedesk-vendor.chunk.dbdcb7dcc03380e5db5a.js

https://jsd-portal-frontend.us-east-1.prod.public.atl-paas.net/assets/servicedesk-customerportal.bundle.1b9dddb65b1bd5f80533.js

Pressing CTRL-F5 seems to correct the issue temporarily. 
However, its then not possible to customise the page.

Anyone know what the issue is - its on cloud rather than a local version

 

 

1 answer

1 accepted

0 votes
Answer accepted

@John Winstanley - is this still happening for you? Both JS files load for me.

Are you being redirected to a blank page when you access your old support URL and Cloudflare sends you to your Cloud portal URL (e.g. https://meowbark.atlassian.net/servicedesk )?

This is no longer happening. 

I don't know what the issue was?

Like Dave Liao likes this

@John Winstanley - If you run into the issue again, try checking https://status.atlassian.com/ - maybe there was an isolated server incident affecting some service desks?

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