Best way to setup service desk for multiple products support

What is the best practice setting up service dest for multiple products?

We decided to create a separate project for every product.

Afterwards we discovered that support email has to be diferent for each project.

 

So our customers will endup with: 

product1_support@domain.atlassian.net

product2_support@domain.atlassian.net

product3_support@domain.atlassian.net

 

That sucks...

 

What I'd like to create is some sort of global inbox with some automatic routing to new projects.

 

For example:

support@domain.atlassian.net

1. If possible to detect the product move ticket to a dedicated project

2. if not possible to detect leave for manual decission -> move to dedicated project

3. Have separate hipchat channels for each project

4. The customer should be able to communicate via support@domain.atlassian.net all the time while using email channel.

 

 

 

Is it possible to split this that way or its better to label issues and create Queues for each product?

 

Best Regards

Przemyslaw

1 answer

Hi Przemyslaw,

I'm currently facing the same issue. Did you manage to find a work-around, or alternative solution?

Cheers,

Seamus 

Hi @Seamus Kieran

 

Unfortunately, no.

 

Regards

Przemyslaw

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