What is the best practice setting up service dest for multiple products?
We decided to create a separate project for every product.
Afterwards we discovered that support email has to be diferent for each project.
So our customers will endup with:
What I'd like to create is some sort of global inbox with some automatic routing to new projects.
1. If possible to detect the product move ticket to a dedicated project
2. if not possible to detect leave for manual decission -> move to dedicated project
3. Have separate hipchat channels for each project
4. The customer should be able to communicate via firstname.lastname@example.org all the time while using email channel.
Is it possible to split this that way or its better to label issues and create Queues for each product?
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