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Behaviors with JIRA Service Desk Portal Edited

Academia Jun 14, 2018

Hi,

Has anyone please tried the code example provided in this link: https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html ?

We aren't able to have it work. We have followed all the steps but neither label or description are updated.

Best regards.

2 answers

1 accepted

0 votes
Answer accepted
Denis Tsybulin Jun 14, 2018

Hi @Academia

Using behaviours in Service desk is available only since version 5.4.0 or something of the Script Runner and version of service desk must be newer than 3.5.2

"Note: Service Desk is only supported from version 3.5.2 onwards."

 

Cheers,

Denis

Academia Jun 14, 2018

Hi @Denis Tsybulin,

We have 5.4.7 script runner but Service Desk 3.5.0. So, We can't use behaviors with Customer Portal? Is this requirement mentioned somewhere in the offitial doc?

Thanks!

Denis Tsybulin Jun 14, 2018 • edited

I saw it, when I tried to use it myself

We also have service desk that is too old for using behaviours with it.

 

There is a screen, where I have taken info about required version of service desk

screenshot.JPG

Cheers,

Denis

Academia Jun 14, 2018

Hi @Denis Tsybulin

You are right. I didn't see it.

Thank you so much!

0 votes
Krisztian Kovacs Community Leader Jun 14, 2018

Hi @Academia,

have you tried it with the latest Script Runner version?

Also, did you map the behaviour with service desk? (add mapping)

These are the first things I can think of, let me know if they help.

Cheers,
Krisz

Academia Jun 14, 2018 • edited

Hi @Krisztian Kovacs,

Yes. We have respected all requirement indicated in the doc.

Thanks! 

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