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Behaviors with JIRA Service Desk Portal Edited


Has anyone please tried the code example provided in this link: ?

We aren't able to have it work. We have followed all the steps but neither label or description are updated.

Best regards.

2 answers

1 accepted

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Answer accepted

Hi @Sanaa_Marmar

Using behaviours in Service desk is available only since version 5.4.0 or something of the Script Runner and version of service desk must be newer than 3.5.2

"Note: Service Desk is only supported from version 3.5.2 onwards."




Hi @Denis Tsybulin,

We have 5.4.7 script runner but Service Desk 3.5.0. So, We can't use behaviors with Customer Portal? Is this requirement mentioned somewhere in the offitial doc?


I saw it, when I tried to use it myself

We also have service desk that is too old for using behaviours with it.


There is a screen, where I have taken info about required version of service desk




Hi @Denis Tsybulin

You are right. I didn't see it.

Thank you so much!

0 votes

Hi @Sanaa_Marmar,

have you tried it with the latest Script Runner version?

Also, did you map the behaviour with service desk? (add mapping)

These are the first things I can think of, let me know if they help.


Hi @Krisztian_Kovacs,

Yes. We have respected all requirement indicated in the doc.


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