It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Behaviors with JIRA Service Desk Portal Edited

Hi,

Has anyone please tried the code example provided in this link: https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html ?

We aren't able to have it work. We have followed all the steps but neither label or description are updated.

Best regards.

2 answers

1 accepted

0 votes
Answer accepted

Hi @Sanaa Marmar

Using behaviours in Service desk is available only since version 5.4.0 or something of the Script Runner and version of service desk must be newer than 3.5.2

"Note: Service Desk is only supported from version 3.5.2 onwards."

 

Cheers,

Denis

Hi @Denis Tsybulin,

We have 5.4.7 script runner but Service Desk 3.5.0. So, We can't use behaviors with Customer Portal? Is this requirement mentioned somewhere in the offitial doc?

Thanks!

I saw it, when I tried to use it myself

We also have service desk that is too old for using behaviours with it.

 

There is a screen, where I have taken info about required version of service desk

screenshot.JPG

Cheers,

Denis

Hi @Denis Tsybulin

You are right. I didn't see it.

Thank you so much!

0 votes

Hi @Sanaa Marmar,

have you tried it with the latest Script Runner version?

Also, did you map the behaviour with service desk? (add mapping)

These are the first things I can think of, let me know if they help.

Cheers,
Krisz

Hi @Krisztian Kovacs,

Yes. We have respected all requirement indicated in the doc.

Thanks! 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

How do you onboard new employees using Jira Service Desk?

Hello Community 👋, I'm a product manager on JSD.  If you're responsible for onboarding employees, I'd like to speak to you to learn about the range of tasks that are involved in setting up...

251 views 7 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you