It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Behaviors with JIRA Service Desk Portal Edited

Hi,

Has anyone please tried the code example provided in this link: https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html ?

We aren't able to have it work. We have followed all the steps but neither label or description are updated.

Best regards.

2 answers

1 accepted

0 votes
Answer accepted

Hi @Sanaa_Marmar

Using behaviours in Service desk is available only since version 5.4.0 or something of the Script Runner and version of service desk must be newer than 3.5.2

"Note: Service Desk is only supported from version 3.5.2 onwards."

 

Cheers,

Denis

Hi @Denis Tsybulin,

We have 5.4.7 script runner but Service Desk 3.5.0. So, We can't use behaviors with Customer Portal? Is this requirement mentioned somewhere in the offitial doc?

Thanks!

I saw it, when I tried to use it myself

We also have service desk that is too old for using behaviours with it.

 

There is a screen, where I have taken info about required version of service desk

screenshot.JPG

Cheers,

Denis

Hi @Denis Tsybulin

You are right. I didn't see it.

Thank you so much!

0 votes

Hi @Sanaa_Marmar,

have you tried it with the latest Script Runner version?

Also, did you map the behaviour with service desk? (add mapping)

These are the first things I can think of, let me know if they help.

Cheers,
Krisz

Hi @Krisztian_Kovacs,

Yes. We have respected all requirement indicated in the doc.

Thanks! 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

242 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you