Autowatch plugin does not work when Service Desk is enabled

When trying to enable Autowatch plugin in a Service Desk project, It give back the following message:

"Manage watchers permission needed!

In order to specify autowatch rules you need a manage watchers permission. Change your permissions to resolve this issue."

  • Permissions are set as requested, But this message is keep coming back
  • Created a new project, and the Autowatch configuration is enabled by default. Once I've enabled Service Desk on the new projects, the permission message is back...


 Bug or Feature?



1 answer

You either need to be an administrator or the user you are logged into needs the permission added to it to set your autowatch rules.

Not really, I am an administrator. What i found is that once the project is Service desk enabled, there is no way to configure the Autowatch rules,so in order to change the rules, Service desk needs to be disabled

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

380 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you