Autowatch plugin does not work when Service Desk is enabled

When trying to enable Autowatch plugin in a Service Desk project, It give back the following message:

"Manage watchers permission needed!

In order to specify autowatch rules you need a manage watchers permission. Change your permissions to resolve this issue."

  • Permissions are set as requested, But this message is keep coming back
  • Created a new project, and the Autowatch configuration is enabled by default. Once I've enabled Service Desk on the new projects, the permission message is back...

 

 Bug or Feature?

 

Tks

1 answer

You either need to be an administrator or the user you are logged into needs the permission added to it to set your autowatch rules.

Not really, I am an administrator. What i found is that once the project is Service desk enabled, there is no way to configure the Autowatch rules,so in order to change the rules, Service desk needs to be disabled

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