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Automation

I set up an automation (see attached).  However, it does not seem to work (ticket did not move to Close when it reaches specified status).  Any idea on what is wrong?Capture.PNG

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Jack Community Leader Nov 01, 2019

have you looked at the automation log? does it provide a clue? Are you sure you have a transition from each of those statuses to Close? Are there any required fields (screen) that might be causing the transition to fail, e.g. Resolution?

The automation log shows that the rule was not executed, nothing else.

I left my resolution unchanged but now gone in and set it and modify the rule for my selected resolution.

I will monitor and see if this resolve the issue.

Thanks for your help.

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