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Automation

ktran
ktran November 1, 2019

I set up an automation (see attached).  However, it does not seem to work (ticket did not move to Close when it reaches specified status).  Any idea on what is wrong?Capture.PNG

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Jack Brickey
Jack Brickey
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November 1, 2019

have you looked at the automation log? does it provide a clue? Are you sure you have a transition from each of those statuses to Close? Are there any required fields (screen) that might be causing the transition to fail, e.g. Resolution?

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ktran
ktran November 1, 2019

The automation log shows that the rule was not executed, nothing else.

I left my resolution unchanged but now gone in and set it and modify the rule for my selected resolution.

I will monitor and see if this resolve the issue.

Thanks for your help.

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