Automation when comment is made


I am using an automation rule, which adds a label to an issue, when a comment is made by a customer. However this rule is also being activated when I make a comment to an issue in the service desk.

Does someone know, how I can make a rule that is only activated when a customer makes a comment in the service desk portal? Or maybe how I can exclude myself from the rule. 


2 answers

1 accepted

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Accepted answer

You can also try use "User is not an agent" instead of "User is a customer"

This worked as intended. Thank you very much!

1 vote

Is your user account included into the project role 'Service Desk Customers'? If so, try removing you from that role and test again.

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