Automation when comment is made


I am using an automation rule, which adds a label to an issue, when a comment is made by a customer. However this rule is also being activated when I make a comment to an issue in the service desk.

Does someone know, how I can make a rule that is only activated when a customer makes a comment in the service desk portal? Or maybe how I can exclude myself from the rule. 


2 answers

1 accepted

You can also try use "User is not an agent" instead of "User is a customer"

This worked as intended. Thank you very much!

1 vote
Ignacio Pulgar Community Champion Dec 18, 2017

Is your user account included into the project role 'Service Desk Customers'? If so, try removing you from that role and test again.

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