Automation when comment is made

Henriette Bossen December 18, 2017

Hi,

I am using an automation rule, which adds a label to an issue, when a comment is made by a customer. However this rule is also being activated when I make a comment to an issue in the service desk.

Does someone know, how I can make a rule that is only activated when a customer makes a comment in the service desk portal? Or maybe how I can exclude myself from the rule. 

desk.PNG

2 answers

1 accepted

1 vote
Answer accepted
Evgeniy Russkikh December 18, 2017

You can also try use "User is not an agent" instead of "User is a customer"

Henriette Bossen December 19, 2017

This worked as intended. Thank you very much!

1 vote
Ignacio Pulgar
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 18, 2017

Is your user account included into the project role 'Service Desk Customers'? If so, try removing you from that role and test again.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events