Automation rules (jira servicedesk) aren't working

In a JIRA servicedesk I created a automation rule : Keep on top of SLAs.

The trigger should be when SLA Time remaining < 60m and then it should send an alert to a specific user.

 

But it doesn't work.....

 

Do I need to configure something else?

1 answer

0 vote
Paulo Hennig Atlassian Team Aug 20, 2015

Hello Fabian,

This rule sends a notification for a user (or more), don't you have an IF between this rule (e.g If matches a specific priority) that could be impacting this ? Did you check any relevant entries on the log files that could be generating this behaviour ?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,234 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you