In a JIRA servicedesk I created a automation rule : Keep on top of SLAs.
The trigger should be when SLA Time remaining < 60m and then it should send an alert to a specific user.
But it doesn't work.....
Do I need to configure something else?
This rule sends a notification for a user (or more), don't you have an IF between this rule (e.g If matches a specific priority) that could be impacting this ? Did you check any relevant entries on the log files that could be generating this behaviour ?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot