In a JIRA servicedesk I created a automation rule : Keep on top of SLAs.
The trigger should be when SLA Time remaining < 60m and then it should send an alert to a specific user.
But it doesn't work.....
Do I need to configure something else?
This rule sends a notification for a user (or more), don't you have an IF between this rule (e.g If matches a specific priority) that could be impacting this ? Did you check any relevant entries on the log files that could be generating this behaviour ?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs