In a JIRA servicedesk I created a automation rule : Keep on top of SLAs.
The trigger should be when SLA Time remaining < 60m and then it should send an alert to a specific user.
But it doesn't work.....
Do I need to configure something else?
This rule sends a notification for a user (or more), don't you have an IF between this rule (e.g If matches a specific priority) that could be impacting this ? Did you check any relevant entries on the log files that could be generating this behaviour ?
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