Automation rule to send SLA breach to assignee


Does anyone know how, using the automation rules within Service Desk, to send a notification to the assignee of a ticket that it is about to break SLA?


3 answers

0 votes
Paulo Hennig Atlassian Team Sep 29, 2015

Hello Andew,
To do this, you can create a new custom Automation rule and add the SLA time remaining in the trigger present in the "When" field.

On JIRA 7.0.5 and Service Desk, when I try to create a rule to alert user about upcoming SLA breach, I can only add a user. Is there a way to alert the assignee of the issue not a particular user?

We had the same requirement and we use Jira 7.2.8. Only the username can be added in the "Alert User" section. To alert the current assignee of the issue you can add an internal comment which will trigger an notification email to the assignee of the request.

Hope this helps.

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