Automation rule to send SLA breach to assignee

Hi,

Does anyone know how, using the automation rules within Service Desk, to send a notification to the assignee of a ticket that it is about to break SLA?

 

3 answers

0 votes
Paulo Hennig Atlassian Team Sep 29, 2015

Hello Andew,
To do this, you can create a new custom Automation rule and add the SLA time remaining in the trigger present in the "When" field.

On JIRA 7.0.5 and Service Desk, when I try to create a rule to alert user about upcoming SLA breach, I can only add a user. Is there a way to alert the assignee of the issue not a particular user?

We had the same requirement and we use Jira 7.2.8. Only the username can be added in the "Alert User" section. To alert the current assignee of the issue you can add an internal comment which will trigger an notification email to the assignee of the request.

Hope this helps.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

683 views 4 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot