Automation comment treating comment as is from customer which starts our "Respond to Customer" SLA

Automation auto comment treating comment as is from customer which starts our "Respond to Customer" SLA.

Need the automation user to be treated as a Service Desk Tech.

Tried blocking SLA, Adding as Admin and adding to our team AD group.

Nada.

Please help!

Thanks!

1 answer

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Hi Ian,

Never mind I see this is a duplicate.

Thanks

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