Automation auto comment treating comment as is from customer which starts our "Respond to Customer" SLA.
Need the automation user to be treated as a Service Desk Tech.
Tried blocking SLA, Adding as Admin and adding to our team AD group.
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...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
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