Sure, i.e this is my rule. After brake some SLA in status Time Waiting for Customer automatically Resolve the issue.
Every day runs and everythings looks good on logs, but yesterday without any change doesn't runs like always:
That's why i've to solve the issues manually because the SLA have been braked and the automation doesn't solve the issues.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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