Sure, i.e this is my rule. After brake some SLA in status Time Waiting for Customer automatically Resolve the issue.
Every day runs and everythings looks good on logs, but yesterday without any change doesn't runs like always:
That's why i've to solve the issues manually because the SLA have been braked and the automation doesn't solve the issues.
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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