Automation Doesn't runs daily

Why somedays the automation fails, in fact doesn't run without any change in flow. And another day work without any action?

Some ideas?

1 answer

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Hi Luis,

 

Could you provide more information about the automation rule that doesn't run properly?

There's also more information in the Logs that usually can help identify the issue.

Sure, i.e this is my rule. After brake some SLA in status Time Waiting for Customer automatically Resolve the issue.

Screen Shot 2017-08-10 at 9.27.24 AM.png

Every day runs and everythings looks good on logs, but yesterday without any change doesn't runs like always:

 

Screen Shot 2017-08-10 at 9.30.54 AM.png

 

That's why i've to solve the issues manually because the SLA have been braked and the automation doesn't solve the issues.

 

Thanks!

This starts to happen a few weeks ago, random days.

 

Thanks,

Today, one SR broke SLA and the automation doesn't work:

 

Screen Shot 2017-08-10 at 3.58.28 PM.png

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