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Automation About Labels

Hi all,

Is it possible to create an automation for the labels? I need to define a series of labels every time I insert a specific one. Example: I create a first ticket that has id, region, city, team as labels; subsequently I would like the creation of a new ticket and the assignment of the id label to automatically associate those that are region, city and team.

Is it possible to manage such a thing?

Thanks for the support.

1 answer

0 votes

Hi Marco,

Thank you for reaching out to Atlassian Community!
The built-in automation that Jira Service Desk has does not have the field label as an option to be edited.
I was able to create an automation using the add-on Automation for Jira. There is the free and the paid version, so you can use the free one to test and check if it works for you.
This is a simple test that I made for you to check how it would work:

Screenshot 2019-06-13_15-44-58.png

 

Screen Recording 2019-06-13 at 03.46 PM.gif

When the label test is added, the automation will add other labels.
Note that, the field is cleared, so on the Edit issue is important that you set all the labels.

Please, give it a try and let us know how it goes.

Regards,
Angélica

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