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Automatically Set Due Date using SLA

Hi all,


While updating "Due Date" with the value of SLA's in jira Automation i am getting below error. can you please help me to solve this.

here is the json string.


"update": {
"labels": [
"add": "triaged"
"remove": "blocker"
"comment": [
"add": {
"body": "Thanks for raising {{issue.key}}."
"fields": {
"duedate": "{{#issue.SLA's.fromString.toDate}}longDate{{/}}"


i im trying to achieve due date out of SLA. but getting below error

Error editing issuesSCLORD-1353 (Error parsing date string: . (duedate))


pleaes help me to resolve this.

1 answer

0 votes
Laurens Coppens Community Leader Feb 22, 2018


maybe this thread will help you further?

I think you need to find a way to read de sla and add it up to the creation time of the ticket.

so something like "duedate": "createddate" + "Time to resolution"

Thanks Laurens but i am looking at how to read sla but no luck so far.

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