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Automate Service desk announcement

MrPy
MrPy October 24, 2017

Is it possible to automate announcement in the customer portal when some event occurs ? 
Say a customer report that the server is down, I want to make a announcement in the portal that says "Server xyz is down" so we dont get 100 issues with the same type.

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Gregory Van Den Ham
Gregory Van Den Ham
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October 24, 2017

Looks like there is integration with statuspage to drive this.  

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MrPy
MrPy October 25, 2017

We cant use statuspage in this scenario.

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