Automate Service desk announcement

Is it possible to automate announcement in the customer portal when some event occurs ? 
Say a customer report that the server is down, I want to make a announcement in the portal that says "Server xyz is down" so we dont get 100 issues with the same type.

1 answer

0 votes

Looks like there is integration with statuspage to drive this.  

We cant use statuspage in this scenario.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

340 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you