Auto transition issue after certain amount of time

Rob B
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December 14, 2017

Hi, 

Is it possible to transition an issue after a certain amount of days?

Thanks

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Tarun Sapra
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December 14, 2017

Hello Robert, 

Yes it's possible. You can create a JQL filter, which fetches you issues not updated in certain amount of days

updatedDate  < startOfWeek() 

 And once you have these issues, you can do a bulk workflow transition on them using Escalation service

https://scriptrunner.adaptavist.com/5.0.2/jira/escalation-service.html

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Ethan Foulkes December 17, 2017

Hi Robert,

You can do this using the Power Scripts add-on, which can also do countless other things you will likely want to do with Jira.

Here is a video tutorial walking you through How to auto transition issues that are past due. You can just modify the JQL to whatever you like.

Hope this helps!

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Rob B
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December 14, 2017

Does the fast-track option in script runner work? Im only a beginner sorry.

Tarun Sapra
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December 14, 2017

Yes, the fast-track option works, but that's for individual issues, but your use-case seems to be that for the periodic updates for this you would need to use "esacalation services" which comes with the script runner plugin and is present in the "built-in" scripts section.

Rob B
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December 14, 2017

In our case we it will be for individual issues. Is it easy to do? What needs to go in the condition?

Tarun Sapra December 14, 2017

Fast track issues is genenrally done during workflow transitions or done as part of an listener. But you use case it to perform the operation *Periodically* which can be achieved by using the escalation service. 

Rob B
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December 14, 2017

Ive tried to set a Fast-Track up but dont know what the condition would be for 'Issue Updated'? 

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