Auto downloading attached MP4

[Janet Rajani]

I have one JIRA ticket in which one MP4 is attached.

Whenever I try "See the old view" of the ticket, it starts downloading the MP4 automatically.

I don't want to download the video but it auto-starts each time I try "See the old view".

[Alex Galkin]

I have the same issue at the moment.

[Angélica Luz]

Hi Janet,

Welcome to Atlassian Community!
Just for a better understanding of the issue, I'll make some questions to clarify for us to be able to replicate the issue here.
What type of project are you using? Is it classic or next-gen?
What browser are you using?
Have you tried using another browser or incognito mode?
Is it happening on all types of project?
Are you the only user facing this issue?

Regards,
Angélica

[Janet Rajani]

Hi Angelica,

Thanks for the reply.

My whole team is facing the same issue.

We are using different browsers (chrome, Firefox, Safari etc) and facing the same issue in all of them.

This seems the JIRA enhancement issue actually.

[Angélica Luz]

Thank you for the details.
I was able to find that this issue is a bug with the new view. I couldn't replicate before because I wasn't following the correct steps. The issue only happens when dragging and drop an mp4 video in the comments, and I was manually browsing and attaching a video in the description.
Please, check the bug below for more details:
- https://jira.atlassian.com/browse/JRACLOUD-71996
Also, click on This affects my team and watch to receive updates.
For now, the workaround is to attach the video using the old view.