Auto-close after being resolved

Mārtiņš Pikša January 11, 2018

In general the automation works with Issues created by Jira like Service request, but I did add a new Issue type - IT Help, same workflow, same screen, but it doesn't work with the new Issue type.

Screen Shot 2018-01-11 at 17.47.57.png

ITSM-131 - Issue type: Service request

ITSM-133 - Issue type: IT Help

1 answer

0 votes
Susan Hauth _Jira Queen_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 11, 2018

What status was ITSM-133 in?  Perhaps the transition wasn't avail from the step that it was in?

Mārtiņš Pikša January 11, 2018

Resolved on both of them or it would not be possible to transition to closed with default automation.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events