It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Auto-Close criteria / automation

Hello All,

Is SLA time remaining the only trigger available for auto-closing a ticket after a certain amount of time?

We wanted to get rid of this metric, but without realizing it, when I deleted the SLA, it broke my auto-close. Whoops  :(

1 answer

1 vote
Gaston Valente Community Leader Feb 03, 2018

Rosa,

It is common to use an expiration of an SLA to trigger this rule, for example:

48hs from the resolution the issue gets closed, and yes, the only way i know to measure that 48 hours is an sla

If you need a customer behaviour, you can add a custom rule and choose any trigger available with any action.

Hi Gaston,  there's no other action that would be relevant. I just want a plain-old timer.  We need the tickets to move to closed regardless after XX:XX H without having to have an SLA to the close status. 
Feels like I might have to do that manually~ and that doesn't feel right. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

298 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you