Audit who changes assignee

I am interested in knowing how to query our service desk to determine who is assigning tickets to other agents, but I'm not sure which fields to query in order to do so.

1 answer

0 votes

The assignee field.  Look at the issue and check the "history" tab.

I'm sorry the goal is to look at a series of tickets using a query rather than having to go into every ticket to review the history.

Jack Brickey Community Champion Aug 30, 2017

Don't know of a way to do this. Not even sure if an export to excel would provide the data.

You could script something with REST that grabs the issue and parses the history.  It's the same as a "check the history tab", but a computer would be able to pull out specifics a lot more quickly than a human.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

239 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot