Audit who changes assignee

I am interested in knowing how to query our service desk to determine who is assigning tickets to other agents, but I'm not sure which fields to query in order to do so.

1 answer

0 votes

The assignee field.  Look at the issue and check the "history" tab.

I'm sorry the goal is to look at a series of tickets using a query rather than having to go into every ticket to review the history.

Jack Brickey Community Champion Aug 30, 2017

Don't know of a way to do this. Not even sure if an export to excel would provide the data.

You could script something with REST that grabs the issue and parses the history.  It's the same as a "check the history tab", but a computer would be able to pull out specifics a lot more quickly than a human.

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