I have used "domain/rest/api/2/issue/issueKey/attachments" rest api to attach file to ticket. But it is not visible on portal.
When I create ticket with an attachment from portal it is visible.
I compared the response of both the tickets using "domain/rest/api/2/issue/issuekey" rest api. Both are similar.
I don't understand what's going wrong.
I think you've added the attachment to the issue, rather than the request.
Therequest is what the customer creates and sees in the portal, the issue is the underlying data behind it, available only to agents.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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