Attachments added in jira ticket through rest api is not visible on portal

I have used "domain/rest/api/2/issue/issueKey/attachments" rest api to attach file to ticket.  But it is not visible on portal.

When I create ticket with an attachment from portal it is visible.

I compared the response of  both the tickets using "domain/rest/api/2/issue/issuekey" rest api. Both are similar.

I don't understand what's going wrong.

1 answer

1 accepted

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I think you've added the attachment to the issue, rather than the request.  

  Therequest is what the customer creates and sees in the portal, the issue is the underlying data behind it, available only to agents.

Yeah, I was adding attachment to the issue instead of the request. Thanks for help.

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