Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Attachment quick link and Browse missing from New View with Classic Service Desk Edited

When using the new view for Jira Service Desk classic, it removes the quick link button to add attachments to a ticket when viewing after creation.


It also doesn't have the option to browse to select an attachment to add to the ticket after it is already created.


1 answer

Hi @Adam Rhoads 

The new view for Jira Service Desk (Classic) - add attachments doesn't need a link if one can simply drag and drop an attachment.

RE: After Creation - It automatically adds it to a comment (internal comment) and you have the choice to change it to Reply to Customer.

You can of course revert to the old way of extra clicks and grouped attachments, which frankly is annoying when a ticket has multiple attachments that look the same or are dated the same. 

To Revert: Click Avatar, Settings - Scroll to the bottom and switch off New Jira View. 



Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

157 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you