It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Atlassian licences and server ID

We have associate the licence of jira whit wrong server id, we have install that on another server and we have a problem whit application link for that.

So it's possible to reset the server id association for that licence?



1 answer

0 votes
LarryBrock Community Leader Feb 28, 2018

Hi @Daniele Milan, I believe Atlassian Support can change the server-id associated with your license to make it the correct one.  I believe Atlassian changing their end may be easier for them to do plus then everyone's records are correct.


PS. If this solves your issue, please click the check mark next to my answer to show it's resolved.  This helps others searching for the same information.  Thanks!


ok thanks, so what i can do for doing this?

i need to create another ticket or you can provide to reset or change the licence?


AnnWorley Atlassian Team Mar 01, 2018

I think this guide has the instructions you need: Changing Server ID for Test Installations.


the problem is not the server ID, the problem is the LICENSE associated to the SERVER ID.

i cant sincronize my service desk installation whit jira because in early i have install this 2 application on the same server, but now the necessity is single server for application, so 1 server for jira and 1 server for service desk but, the service desk server ID, is the same of jira, so i need to reset the "SERVER-ID CODE associated in the license for install in my service desk single server.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

171 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you