This question is in reference to Atlassian Documentation: Configuring request types and workflows
We have a scenario where we want to be able to filter requests into specific queues based on the customer that the request came from. For example, Customer A emails a request into the service desk, that request is received and then filtered into Queue A where as Customer B could send a request into the same service desk mailbox and it would get routed to Queue B.
Does anyone have any recommendations on how we could make this happen? Some guidance would be greatly appreciated.
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