YES, you can achieve this by configure the project permission scheme:
1. Main menu -> Projects -> View all projects, then click on your desired project.
2. On Administration tab, click on Permission
3. Click on top right Action button -> Edit permissions
4. Give Assign Issues permission to supporters and Assignable User permissions to helpdesk. Make sure that heldesk does not belong to any groups / roles that are given Assign Issues permission.
By doing this, Only supporter can assign issue to helpdesk for all issues on the above project.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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