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YES, you can achieve this by configure the project permission scheme:
1. Main menu -> Projects -> View all projects, then click on your desired project.
2. On Administration tab, click on Permission
3. Click on top right Action button -> Edit permissions
4. Give Assign Issues permission to supporters and Assignable User permissions to helpdesk. Make sure that heldesk does not belong to any groups / roles that are given Assign Issues permission.
By doing this, Only supporter can assign issue to helpdesk for all issues on the above project.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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