By some mistake my agents are no more allowed to switch the assignee. Up to now, they were able to assigne issues to each other, in order to cover different topics.
When I click into the assignee name, nothing happens. Clicking the pen next to the assignee, the edit-issue screen appears with assignee-field readonly. When I mouseover, it shows this sign https://upload.wikimedia.org/wikipedia/commons/d/d5/No_sign.svg.
Users are still able to pull their issues (assign to me), but cannot assign each other.
Permissionhelper says permissions were alright, anyways I configured the assign-permission redundant because of this problem (directly to jira-servicedesk-users and project role SD-Agent).
i'm unsure where the issue might lie TBH. I'm thinking you have some script or permission scheme possibly thru third-party addon that is interfering. I'm tied up today after returning from vacation and would recommend you reach out to Atlassian Support or waiting for others to chime in here.
I didn't find any special properties, just the one from the default ServiceDesk workflow.
The issue is still investigated by atlassian, but it seems to be related to Scriptrunner. Several weeks ago I had this problem after updating Scriptrunner: https://confluence.atlassian.com/confkb/updating-adaptavist-scriptrunner-for-confluence-stops-and-locks-add-ons-905086181.html
The problem relates somehow to scriptrunner: when I disable scriptrunner it's solved. Removing my scripted fields from the service desk project, is no solution (problem remains).
Im using the latest version of scriptrunner (5.4.39), but the problem occured already before last update.
I had configured a scriptrunner behaviour for default assignee, which I deleted now.
<config use-validator-plugin="false" name="SD-Default-Assignee" description="Weist SD-Tickets einen Standardbearbeiter zu" guideWorkflow="JIRA Service Desk-Arbeitsablauf für IT-Support für Projekt SERVICE">
<field id="assignee" required="null" readonly="true" hidden="null"/>
<field id="issuetype" required="true" readonly="null" hidden="null"/>
Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk! We’d love to hear your thoughts on the pros and ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs