is ist possible, when i receive or creat a new ticket, that when i set the assigne to me or to another colleague, that the workflow status moves on automaticilly(which also would set the SLA to respond)??
I haven't tried this specific scenario, but you should be able to use Update on Transition for JIRA and it's Transition issues (update issues) post function conditioned on your assignee value being specific values. You would use %original_assignee% substitution as the value to match and then construct a regex to do the matching.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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