is ist possible, when i receive or creat a new ticket, that when i set the assigne to me or to another colleague, that the workflow status moves on automaticilly(which also would set the SLA to respond)??
I haven't tried this specific scenario, but you should be able to use Update on Transition for JIRA and it's Transition issues (update issues) post function conditioned on your assignee value being specific values. You would use %original_assignee% substitution as the value to match and then construct a regex to do the matching.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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